FOR SPECIAL REQUESTS & ORDERS

Jolaru

Vallum Farm

East Wallhouses

Military Road

Newcastle upon Tyne

NE18 0LL

Tel: 07484 750649

Our opening hours:

Monday - CLOSED

Tuesday - Saturday 10am - 4.30pm  Sunday 11am - 4.00pm.

 Jolaru

 

  Follow us

About Us

Ethos

News

Subscribe

Join our mailing list to receive

JOLARU news and mail .

  • Pinterest
  • Facebook
  • Twitter
  • Instagram_new

Delivery, Returns & Exchanges

Payment Policy
All our items are on a first come first serve basis. Due to the nature of our business and unique pieces,  we recommend to avoid disappointment you don't delay in making your purchase. Most of our pieces are handmade or hand finished and will not have a perfect factory finish, so please take time to study the photos as part of our description. Should you have a problem with a delivery we ask that you contact us as soon as possible.

If you choose a pre-loved piece from us as a custom order we require payment in full prior to starting work. Should you bring in your own furniture for us to restyle we require a 50% deposit. Changes to work once underway will incurr additional costs. If you purchase a finished piece, the price listed is the sale price. If you would like to add further finishes to an already finished piece there will be additional charges.

 

You can purchase online or in store. We can take payments online, in store, over the phone or by BACS.

Delivery

Delivery days are classed as working days.

We deliver to Northern Ireland, Republic of Ireland, Isle of Wight, Channel Islands, Isle of Man, Scottish Islands and Isle of Scilly.

Most of our smaller items will usually be delivered on a standard service with My Hermes, and a signature will be required upon delivery.

In-stock items are typically delivered within 2-5 working days.

Larger items will be delivered by courier. Please call or email to discuss delivery quotations on 07484 750649 or by email hello@jolaru.co.uk.

During holidays and busy periods our warehouse may be extremely busy and your parcel may take slightly longer to arrive.

We will do our best to keep you updated, but if you have any queries about your delivery please do not hesitate to get in touch.

Large items of Furniture and Fragile Items

Larger, heavy and/or fragile items including glass and mirror will be despatched using our bespoke furniture courier.

Please note that we are only able to offer this bespoke courier service within Mainland UK.

Your item will be delivered at a pre-arranged time. 

Delivery usually takes place within 7-14 working days, but please allow up to 21 working days. If you need your order by a specific date please contact our team on 07484 750649 or by email hello@jolaru.co.uk.

Made to Order Items

Our bespoke items are made to order especially for you and take a little time to make. When ordering a custom-made item, please contact us on 07484 750649 or by email hello@jolaru.co.uk for an approximate lead time including manufacture and delivery.

International Delivery

As a general rule we do not offer international delivery at this time, however, should you wish to make an enquiry please contact us on 07484 750649 or by email hello@jolaru.co.uk and we will do our best to help.​

 

Furniture Delivery Disclaimer

  • Upon arrival at delivery location, during the mutually agreed time slot, the driver will assess whether he/she can physically manoeuvre the items into the delivery premises and will only do so if the items pass freely through the space provided.

  • Prior to ordering, it is your responsibility to accurately measure up and ensure the items can be successfully delivered.

  • Neither Jolaru, nor their designated couriers accept any responsibility for items that cannot fit into residences.

  • Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away.

  • You will be required to sign a confirmation that the goods have been delivered in a satisfactory condition.

  • This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible.

  • If you cannot be there to sign the confirmation, you have 72 hours to notify us of any damage or fault.


 

Returns

At Jolaru we want you to be thrilled with every item you receive, but we understand that there are occasions when you may want to return an item.

If you are not totally satisfied with your purchase at your own cost, you can return it to us in its original condition within 14 days for a full refund (excluding original delivery fees).

Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing packaging and assembling.

We will only offer a full refund if an item is returned in the state is was received and there is no packaging missing.

 

Faulty Items

If you believe your item is faulty, please contact us straight away on 07484 750649 or by email hello@jolaru.co.uk.

We will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to fix or change an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement.

We also ask that you do not return a faulty item without contacting our team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

Should you believe the conditions pertaining to a bespoke or made-to-order is not as expected, please contact us immediately to discuss.

Bespoke Items

When ordering one of our bespoke made-to-order items you are agreeing to the following terms and conditions:

  • Once the purchase of a bespoke made-to-order item has been made, the order cannot be cancelled. 

  • Should you choose to return the furniture to us for any reason within 14 days of delivery, Jolaru reserves the right to retain 50% of the item cost as it was not a stock item and was made specifically for you.

  • To arrange a return for your bespoke order, you must contact our customer care team on 07484 750649 or by email hello@jolaru.co.uk within 14 working days from delivery.

  • You must ensure items are returned to us in a perfectly saleable condition and in original packaging.

  • Failure to do so will result in Jolaru being unable to refund you.

  • Return of unwanted bespoke items is to be arranged and paid for by the customer.

  • Any bespoke made-to-order items upholstered in a customer’s own fabric or material cannot be cancelled, returned or refunded once purchased.

  • Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces, as your furniture may need to be manoeuvred through these spaces.

 

JOLARU

Vallum Farm

East Wallhouses

Military Road

Newcastle upon Tyne NE18 0LL

 

Our terms and conditions for returns are outlined below:

  • Returns cannot be accepted without the original sales receipt.

  • We must be notified of any unwanted items which then must be returned within 14 working days of receipt to qualify for a refund.

  • You are responsible for covering the cost of returning an unwanted item.

  • We recommend that you returns goods using an insured, registered delivery service and keep the receipt.

  • We are unable to accept liability for goods lost or damaged in transit back to us.

  • Please take care to fully inspect items upon delivery to ensure you are happy with them before disposing of packaging. Failure to do so may result in Jolaru being unable to refund you.

  • We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

  • Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces.

  • Our return address is Jolaru, Vallum Farm, Military Road, East Wallhouses, Newcastle upon Tyne, NE18 0LL.

  • We aim to deliver your items as efficiently as possible, and work closely with our couriers to ensure you receive the best service.

  • During busy periods, we will endeavour to despatch orders as quickly as possible, but we ask that you allow extra time for your delivery.

  • Our couriers will try to successfully deliver your order on the first attempt, but please understand they may occasionally experience delays with adverse weather or breakdowns which are out of our control.

  • Delivery to remote locations may take a little longer and will be dependent on how often our couriers visit the area.

  • If you would like more information on specific delivery to your area, please do not hesitate to contact our customer care team on 07484 750649 or by email hello@jolaru.co.uk.

  • Standard delivery items and some large parcels are sent with our courier Parcelforce and will require a signature upon delivery.

  • Parcelforce will attempt delivery twice and leave a calling card if nobody is home to sign for the delivery.

  • Alternatively, they may deliver to a neighbour or your local post office or Parcelforce depot.

  • Should you not respond to the calling card within five working days, the goods will be returned to us and a re-delivery charge may apply.

  • Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing packaging and assembling.

  • Unfortunately, we may be unable to offer a refund if there is no packaging or if the item is assembled or partially assembled.

  • If you believe parts may be missing from your order, please contact our customer care team before attempting to assemble or returning.

0